Frequently Asked Questions
Everything you need to know about your Olavita Skincare journey.
How long will it take to receive my order?
Standard shipping usually takes 3-7 business days within the continental US. International shipping times vary by location, typically ranging from 10-21 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product (even if opened) within 30 days for a full refund or exchange.
Are Olavita products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective. We avoid harsh chemicals, parabens, and synthetic fragrances to minimize irritation.
Do you test your products on animals?
Never. Olavita Skincare is 100% cruelty-free. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.